Account Manager / Customer Service

About the Role We're hiring an Account Manager / Customer Service Representative for a growing domestic 3PL (full-truckload, LTL, intermodal, reefer — no international or customs work). You'll be the daily point of contact for assigned shipper accounts — owning order entry, load tracking, and exception management while partnering with the carrier sales team to keep freight moving on time. Remote W2 role. Bilingual (English/Spanish) is strongly preferred — meaningful shipper and carrier communication is conducted in Spanish. What You'll Do - Build trusted relationships with assigned shipper accounts and serve as their single point of contact - Enter loads, manage rate confirmations, and track shipments end-to-end in the TMS - Proactively monitor in-transit freight and surface delays or exceptions before they hit the customer - Coordinate with carrier sales reps to source coverage on customer freight - Handle pricing requests, RFQs, and quote follow-up with quick turnaround - Resolve service issues, billing discrepancies, and claims with professionalism What We're Looking For - 1+ years in freight brokerage operations, transportation, or 3PL customer service - Bilingual English/Spanish strongly preferred - Working knowledge of TMS platforms (McLeod, Aljex, Revenova, or similar) is a plus - Strong written and verbal communication — most of this job is communication - Comfort with shifting priorities, exception handling, and ambiguity - Detail-oriented, organized, and dependable Compensation - $40,000 base salary - 1.5% commission on account performance, uncapped Why This Role Direct exposure to both shipper and carrier sides of brokerage. Remote, autonomous environment with established back-office infrastructure (TMS, carrier credit, claims, compliance) so you can focus on the work, not the plumbing.